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Damond_Toles
Damond_Toles Posts: 2
in Thumbtack Pro Rewards

let’s help Thumbtack improve!

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  • Damond_Toles
    Damond_Toles Posts: 2

    feedback:

    I would like to see an option ask the customer if they foresee using their homeowners insurance to pay for the damages.


    We have seen many pipe, leaks and bursts that lead to larger projects that should be covered by insurance.


    By the time we educate the homeowner, they are too frazzled to even make the right decisions.


    Thumbtack should build an option for the homeowner to work with a company that is skilled in getting the insurance company to cover the damages.


    Public adjuster, experienced vendors, and restoration companies would then be able to do more for the homeowner who is already strapped for cash prior to us visiting their property to perform a necessary service for them.

    This should not be a time to haggle, but a time for us all to come up with a solution that’s best for the home.


    please consider this option, we are able to get more information on if request requested.

  • DustiO
    DustiO Administrator, Moderator Posts: 2,598 admin

    Hi @Damond_Toles and welcome! What category are you in and I will share this with the Category Management team. Thank you!

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  • DustiO
    DustiO Administrator, Moderator Posts: 2,598 admin

    Hi @Matt it's nice to see you here again! Thumbtack is currently working on ways to better match customers with the right type of pro, so I am confident you will see some improvements soon! In the meantime I would also recommend sending this feedback to support@thumbtack.com — I will also pass it along to the appropriate teams. Hope to see more of you and I hope you are doing well!

    CC: @ArvinC

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  • DustiO
    DustiO Administrator, Moderator Posts: 2,598 admin

    Hi @DerHilfer_LLC! We don't have any "temporary phone numbers for user privacy" — can you clarify what you mean?

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  • DustiO
    DustiO Administrator, Moderator Posts: 2,598 admin
    edited January 28

    Ok yes! That was a pilot that did not end up rolling out - we do not have any temporary numbers :) It also wasn't an option for customers or pros, number were automatically masked, but expired after 45 days.

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  • DustiO
    DustiO Administrator, Moderator Posts: 2,598 admin

    As I mentioned above, that was a pilot that did not ship, but thanks for the feedback anyway :)

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