Join the Thumbtack Community

My fee is listed in my About section yet some leads don't book due to price

cynbeatty
cynbeatty Posts: 14 ✭
in Thumbtack Resources

My fee is based on industry standards, but I realize not in everyone's budget. My fee is clearly stated in my About section, yet another lead this week said my fee wasn't in his budget. I spent $41 for that. Anyone else have similar issues or solutions?

Comments

  • ArvinC
    ArvinC Administrator, Moderator Posts: 256 admin

    Hi @cynbeatty! Thanks for posting. I'm tagging in some of our best pros to see if they have any advice for you!

    @_Nura101 @adonayflooring @amccarthy @AntilleanRestoration @Bretdouglas @busyb @Chuva @Cliff @CodyRisner @Jack_Marquardt @Juliano_50 @JWC @ShaquealThomas @TechExpert @Trevorbelk

  • JWC
    JWC PPC Member Posts: 9 ✭
    edited March 30

    Thanks for tagging me, @ArvinC
    .
    @cynbeatty I’ve definitely run into this as well. It used to happen more frequently, but I’ve seen a noticeable drop after tightening my targeting, improving my photos, and reworking my About section to better communicate value upfront.

    That said, some clients will always either overlook pricing or assume there’s flexibility, so I don’t think it ever fully goes away.

    What’s helped me most is stepping back and tracking ROI over longer periods—monthly, quarterly, yearly. Looking at the bigger picture makes it easier to absorb non-converting leads as a result of not engaging with my profile.

  • ArvinC
    ArvinC Administrator, Moderator Posts: 256 admin

    Really appreciate you joining the thread, @JWC . Thanks for being here and for continuing to support others in the community!

  • cynbeatty
    cynbeatty Posts: 14 ✭

    Thanks @JWC and @ArvinC . My ROI on Thumbtack is usually pretty good, but for Q1 it's been $0, so this lead was particularly frustrating. Appreciate your good thoughts and suggestions!

  • JWC
    JWC PPC Member Posts: 9 ✭

    @cynbeatty Q1 is typically tough for us as well. Lets' go for Q2! My pleasure, and feel free to follow up with any other questions. Happy to help.

  • busyb
    busyb PAB Member Posts: 75 ✭✭✭

    @cynbeatty I would agree with what @JWC said. You always need to look at the bigger picture and not just what happens with each individual lead. It is frustrating though that customers do not look at pricing. I do put in my profile that I am always happy to offer discounts if possible but there is no guarantee. And Thumbtack is continuing to try to improve on what customers need to know before submitting an inquiry about any particular pro but for the most part they don't know that we are paying for the lead so it doesn't dawn on them the cost we incur. Again, that is something Thumbtack is working on. I'm a member of the Pro Advisory Board and we try to help with Pro mentoring so if you want to reach out to coordinate a time to connect text your email address to 720-637-2492 so I can figure out a mutually convenient time.

    Thanks,
    Beth Blacker

    It's Just Stuff

  • DustiO
    DustiO Administrator, Moderator Posts: 2,598 admin

    Loving this discussion @cynbeatty @busyb and @JWC — thanks for all of the offers of help and the ongoing questions and comments to all of you!

  • Unknown
    Unknown
    This content has been removed.
  • Unknown
    Unknown
    This content has been removed.
PAB & PPC Corner - Join Now

Resources

Welcome! Check out our Community Code of Conduct. (review here)