New phone number policy

TCB247 · May 11

what are Pros thought on it?? Not getting live numbers for leads …. I have been in the test area and clients are getting confused from going thru an auto dialer controlled by thumbtack.

We will no longer be able to connect live thru our business phone and customers phone ..

Not happy about this change and don’t think it’s going to benefit us. They say it will and at the same time raising lead prices 10% and we lose control of contacting them 🤷🏻‍♂️🤷🏻‍♂️

DustiO · May 11

Hi @TCB247, and thanks for posting. I wanted to quickly clarify that there isn’t any autodialing involved — Thumbtack numbers work just like any other phone number, with the added benefit that messages are also sent to the customer via SMS. We’ve seen this help improve customer response rates, while also allowing us to offer things like automatic refunds when customers don’t respond to any pro.

You can read more about it here, and please feel free to keep sharing questions or feedback. We’d also love to hear about your experience once Thumbtack numbers roll out in your area, since the team is closely monitoring pro feedback as this rolls out.

TCB247 · 11:41AM

I have experienced this change already and customer feed back wasn’t positive. They stated they didn’t answer phone because they thought it was spam. Then when we speak directly first thing they ask is for a direct contact phone number.

This is in the Tampa area which you implemented last month..

Feel as if us Pros are losing control of our line of contact..

Most important thing is having contact information with a potential client and them having OUR business contact information.

New phone number policy

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