Please don’t do this
please don’t take away our access to the clients phone numbers. I’ve been with thumbtack for 4 years and having access to their numbers is a big reason why I’ve been able to be successful using thumbtack. I spend a lot of money on thumbtack every month and it’s worth every dollar because thumbtack helps my business by providing me with clients but not having access to the clients numbers is a really bad idea. I prefer not using thumbtack for communication in fact if I only use thumbtack for communication the amount of jobs I get reduces by a lot. Clients have always thanked me for being so quick to call them right after they message me and if I can’t call them with my direct line they will think I’m a scammer and that’ll be just another chance of me not getting the job. Please don’t fix what doesn’t need to be fixed the app is great and thumbtack is doing a good job with the way they have designed the app that’s why it’s the best of its type app available
Comments
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Hi there @Mbravo650, thanks for sharing your experience! I completely understand your concern, especially since calling quickly has been key to your success.
I wanted to quickly clarify that you can still call customers straight from your direct line! The Thumbtack number provided works just like a regular phone number and routes directly to the customer's real phone. To your point about looking like a scammer, the customer's Caller ID will usually say "Thumbtack," which helps keep their personal information safe and often makes them more likely to pick up the phone
You are also absolutely free to request the customer's direct contact info once you connect. Just note that if you move the conversation off the platform before they reply, you will lose the ability to qualify for the unresponsiveness refund
You can learn more about how everything works here. Please don’t hesitate to keep sharing your questions and feedback with us. We’d really love to hear about your experience as you continue using these new numbers, since our team is closely monitoring feedback during the rollout.rolls out.1 -
@ArvinC how will they know which number to call if they get calls from multiple handyman ? How will they know which number to call to reach me ? Will it say thumbtack Angels handyman services on the caller ID? A very small percentage of my jobs come from just chatting on thumbtack. I have a system where I call right when I get a lead and if they don’t answer I text them letting them know it is calling and to call me when they get a chance so they can tell me about the work. How will we text clients now. I’d rather loose money on clients that don’t answer phone calls or texts or messages on thumbtack then loose access to their numbers. There will always be clients that are just window shopping on the app and won’t reply to anyone. that will not change just because the calls are now through thumbtack.
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@ArvinC thumbtack used to says we will always have access to their numbers why is this changing. This is making me start considering leaving the app and my business and get a full time job and that’s the last thing I want to do because I love using thumbtack to provide for my family
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Hi @Mbravo650 , those are completely fair questions, especially since your current process has been working well for your business.
To clarify a few things, the caller ID will usually show “Thumbtack” rather than your business name. The number itself is dedicated to that specific lead, so if the customer calls or texts it back, it will route directly to your registered business phone number without them needing a different contact number from you.
You can also still text the Thumbtack number just like a regular phone number. Messages go directly to the customer’s phone and are also saved in the app, so you can continue using a similar workflow of calling first and following up by text if needed.
And once you connect with the customer, you’re still free to exchange direct contact information as well. The main thing to keep in mind is that if the conversation moves off-platform before the customer replies, the lead would no longer qualify for the unresponsiveness refund.
Really appreciate you sharing how you currently manage leads. Feedback like this is exactly what the team is paying close attention to during the rollout.
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