This is bad for my business

Anerd26
Anerd26 Posts: 1 ✭
in Community News

we are all techs and understand what you are trying to accomplish.
Those who rely on this for there livelihood like I do getting 4 calls daily to none is unacceptable.

Been here since 2012 this is a horrible ideal. I spend over 2,000 a month here. I am now looking at other options.

TAKE THIS UPDATE AWAY PLEASE 🙏🏽

Answers

  • ArvinC
    ArvinC Administrator Posts: 144 admin

    Thanks for sharing your experience, @Anerd26. I can understand why this would feel frustrating and concerning, especially after building your business on Thumbtack for so many years.

    From what’s been shared about Thumbtack Numbers so far, the feature is intended to create a more consistent and organized communication experience by routing calls and messages through a Thumbtack number rather than displaying personal phone numbers directly. The update itself should not reduce the number of leads or customer calls reaching pros.

    I also understand why a noticeable change in call activity would raise concerns, particularly when your business depends on those customer connections. If you continue noticing differences in lead flow or communication after the update, sharing specific examples and timelines with support@thumbtack.com can be very helpful for the team reviewing feedback and looking into potential issues.

  • RuffTimes
    RuffTimes Posts: 7 ✭

    yeah this truly sucks. I’m immediately not eligible for a refund because I already shared my contact info, because I have an auto reply feature that THUMBTACK provided and implemented. This literally makes no sense. And I have no idea how to turn off my auto reply.

    IMG_6834.jpeg IMG_6835.png
  • DustiO
    DustiO Administrator, Moderator Posts: 2,563 admin

    @RuffTimes thanks for posting, and sorry about the less-than-ideal experience here! The team is aware of this issue and you should be receiving an email in the next day or two. But, in the meantime here is a form you can fill out to get your outgoing message in FrontDesk updated (or to pause FrontDesk). Once your outgoing message is updated, I just want to clarify that once the customer has responded you are free to share your direct contact information! Hope this helps.

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