The phone number issue is very very bad and may finally drive me off the site

BENHOPPESPHOTO
BENHOPPESPHOTO Posts: 7 ✭
in Thumbtack Resources

I need to have client contacts directly. This is insane to charge me 30$+ for a photo inquiry ( meanwhile the travel settings have never worked properly) and then not even give me access to a real phone number. People don’t answer robo calls. Simple.

Comments

  • TCB247
    TCB247 Posts: 20 ✭
    edited May 30

    funny no response feomHQ to our inquiry … was in initial Tampa test area weeks ago and complained and called this !! 🤷🏻‍♂️🤷🏻‍♂️

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  • DustiO
    DustiO Administrator, Moderator Posts: 2,562 admin

    Would you be able to share what specifically isn't working with Thumbtack numbers? I'd love to share specific feedback with the team. Thank you!

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    edited June 2
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  • DustiO
    DustiO Administrator, Moderator Posts: 2,562 admin
    edited June 2

    @marylandman thank you for providing this additional context. Let me at least see what I can find out about the CRM + texting and I will get back to you ASAP.

  • DustiO
    DustiO Administrator, Moderator Posts: 2,562 admin

    Ok, I can't believe I didn't think of this earlier, but all you need to do is register the number your CRM uses in your Thumbtack account (just scroll down to the "How to register phone numbers" section to see how to do it). Once it's registered, an access code won't be required at all.

    On the note of access codes, if you ever do need to use one, you'll only need to enter it once for that phone number. After that, future calls from that number won't require another code.

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    edited June 2
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  • DustiO
    DustiO Administrator, Moderator Posts: 2,562 admin

    You'll need to register the number in your TT account, after that you won't need to do anything :)

  • DustiO
    DustiO Administrator, Moderator Posts: 2,562 admin

    @marylandman is the CRM texting working for you now that you've registered the number? If not, please let me know!

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    edited June 3
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  • TCB247
    TCB247 Posts: 20 ✭

    had two leads today I had to convince that I am a real company. Having to explain what’s showing up on their end isn’t my actual phone number is confusing. Just as much it’s confusing to me that all I see is a 315 area code for them which is New York and all my business is in Florida…

    Struggling with this change and not sure how and why they came up that this is a GREAT IDEA . For Pros and clients … quite baffling

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