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Hi there @Arachnidapest, great questions and totally understand the confusion. Let me break these down a bit.

On the voicemail piece, if a customer doesn't have voicemail set up, following up with a text through the same Thumbtack number is a good move since messages are delivered directly to their phone as SMS, so they'll still get your outreach even without a voicemail box.

On the callback question, each lead gets its own dedicated Thumbtack number, so when a customer calls or texts back that number it routes directly to you and only you. It's not a shared line across multiple pros.

On the out of state area code concern, that's something we've been hearing from other pros as well and it's been passed along to the product team. The number itself is dedicated to your specific lead so there's no mixing of companies on the customer's end.

On the broader question of how this benefits you, the main value is twofold. Texts sent through the Thumbtack number are delivered as SMS directly to the customer's phone to help improve response rates, and keeping that initial conversation on Thumbtack unlocks automatic 72-hour refund protection if the customer doesn't respond to any pro at all.

All feedback here is being closely monitored by the product team, and we also have a webinar and AMA coming up soon where questions like these will be addressed, so watch out for that!