Background check is not working

Hello @Ykflores I'm sorry you're having trouble with your background check. Since background checks are handled by Checkr, you can contact them directly at 844-824-3257 or support@checkr.com.

Or I would also recommend reaching out to support@thumbtack.com, as I'm unable to help with background checks from the Community. There is an article about it here that includes a link for taking a background check, so I might recommend trying that link before reaching out to Support to see if it works: https://help.thumbtack.com/article/background-checks . Hope this helps!