Thumbtack Number Texts

SarzozaPhoto
SarzozaPhoto Posts: 29 ✭✭
in Feedback in Action

As we're all getting used to Thumbtack Numbers, I notice that when the message is texted, there are two auto replies of STOP and HELP included in the text. So if a lead hits STOP, does that count as a "Response" to Thumbtack and make the lead ineligible for a refund?

Comments

  • DustiO
    DustiO Administrator, Moderator Posts: 2,583 admin

    @SarzozaPhoto this is a great question — let me find an answer and get back to you!

  • DustiO
    DustiO Administrator, Moderator Posts: 2,583 admin

    Ok, I got an answer for you (and it's good news)!

    Replying "STOP" opts the customer out of receiving future SMS messages from the pro, but does NOT count as a reply for the purpose of our refund policy.

    Replying HELP explains how/when the customer opted into receive messages from the pro, it is (similarly) a system message and should not count as a response for the purpose of our refund policy.

    Hope this helps! Have a GREAT holiday weekend @SarzozaPhoto !

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