Hi everyone! I'm Gleb – Appliance Repair Technician

Gleb · 7:19AM

Hi everyone! My name is Gleb, and I’m a self-employed appliance repair technician serving the Columbus, Ohio area.

I got started in appliance repair because I’ve always enjoyed working with my hands, troubleshooting problems, and figuring out how things work. Over time, I turned those skills into my own business.

I work independently and handle everything myself — from communicating with customers and scheduling appointments to diagnosing and repairing appliances. I joined the Thumbtack Community to connect with other pros, learn from their experiences, and continue growing my business.

My question for other pros: What has helped you the most with getting more repeat customers and referrals?

Looking forward to connecting with everyone!

ArvinC · 3:31PM

Welcome to the Community, Gleb! 👋 Love that you've turned your troubleshooting skills into your own business and are handling every part of it yourself. Glad to have you here!

That's also a great question. Let me tag some of our top pros who may have some tips on building repeat business and generating referrals: @ShaquealThomas @Juliano_50 @Jack_Marquardt @AntilleanRestoration @CodyRisner @Bretdouglas @Cliff @JWC @PhilZDPDX @Chuva @Jonathan_Stickland

Would love to hear what's worked for you all!

Juliano_50 · 3:48PM

Hi Gleb, repeat customers are one of the most valuable assets a company can have, especially a small company. Not only can they generate referrals, but they are also the customers who are most likely to call you and keep your business going during difficult economic times. They also tend to generate higher profits because the relationship and trust are already established.

That being said, I have to state the obvious—but it is something I’ve experienced over the last 30 years: when you have a good customer, you have to go above and beyond so they remember you.

Do something that isn’t necessarily included in the proposal. Give them something beyond high-quality work and standard customer service—something that makes them feel that you genuinely care about their home and their experience with your company.

Right now, I’m painting an exterior house for the second time in six years. We decided to hand-clean the windows and replace three damaged window screens we found along the way. None of that was included in our proposal.

When I told the customer what we were doing, I could see it on his face. That small gesture made an impression. I have no doubt that he will mention us to anyone he knows who is considering a painting project. And when it’s time to paint his house again, I’m confident he’ll call us.

Hi everyone! I'm Gleb – Appliance Repair Technician

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