Intro - RestoPros

Welcome @RestoProsNCNJ, and glad Thumbtack's been working well for you so far, water and mold mitigation is exactly the kind of urgent, high-stakes category where response speed tends to matter more than most. Responding within the first hour, or ideally within minutes given how time-sensitive water damage usually is, makes a real difference since customers dealing with an active issue are often contacting a few pros at once and going with whoever gets back to them first.

Quick Replies are worth setting up too, a fast initial acknowledgment (even before you can give full details) keeps the lead warm while you gather more info on the job. If your volume is high enough to justify it, Front Desk or a similar answering setup helps a lot for teams that are frequently on job sites and not able to respond in real time.