Intro

Welcome, @jstewart, family owned property management coming out of a private REIT background is an interesting path into this space. On the calling piece, that's likely referring to Thumbtack Numbers, calls and texts route through a dedicated number rather than your personal one, and they get logged the same way in-app messages do, which also keeps you covered under the automatic refund protection if a customer goes fully unresponsive.

I'll let other pros here share their honest day to day experience with it though, since that's really what you're asking, curious to hear how others have found it working for their business.