Marketing through Thumbtack

Hi @John_Gaetani , thanks for raising this, and especially for sticking with Thumbtack over the years. I can see why it would be frustrating to continue receiving leads that don’t seem aligned with the services or areas you want to target. I’ll make sure your feedback around the targeting parameters being too broad is echoed to the appropriate team as well.

In the meantime, it may be worth going service by service through your targeting preferences, including job types and travel areas, since those settings can vary by service and may need updating as your business changes.

If you’re still receiving direct leads that clearly fall outside the preferences you’ve set, I’d also recommend sharing a few specific examples with Support, including the service or location that didn’t match. That gives the team something concrete to review.

Inviting some of our longtime pros to share whether they’ve experienced something similar and how they keep their targeting aligned as their services evolve.