Thumbtack Revenue Strategy

Yes, I agree with you on this. It's annoying that Thumbtack does this, because it doesn't give you the opportunity to handle the customer before they're encouraged to select (in some cases SEVERAL) other pros. I've called customers only to be told that they spoke to someone else (even when it says they only chose me, because they did before being encouraged by Thumbtack to generate more revenue by selecting other pros). I've had to say to customers: "Well, I'm sorry that happened. We pay for the opportunity to talk to you as a customer, and it seems you were recommended to other people before we had an opportunity to speak." It really stinks that this happens. Thumbtack for whatever reason seems to be motivated only by what allows them to generate more revenue. I wish they would consider how it affects the pros when they make changes unilaterally like this.