Big problem with messages since update

Jonathan_Stickland · October 4

Team,

Since messages on a browser started going to customer phones (or at least some of them do, we need clarity how this works!) they are NOT updating properly through the website.

This is a huge problem.

One of the things we are noticing is that when there is an interaction with a lead, it is not jumping to the messages, or updating the time. If a customer texts us through your 3rd party number, it is not coming in as a message on the browser.

This is just one example, but the two systems are not communicating properly.

Please address ASAP.

DustiO · October 5

@Jonathan_Stickland I want to make sure I understand what's happening before I take this to the team — the messages are not showing in your Thumbtack messenger on the browser/desktop? Are they showing in the app at all?

Jonathan_Stickland · October 5

Honestly, the whole thing is buggy, I have started to take screenshots of when it happens, it's many things at once though. Happy to jump on a call and describe it/walk them through what is happening on our end.

In summary, we have multiple folks interacting from multiple devices. Different computers, different phones, and it's not all syncing up.

The latest messages, or when someone interacts (either customer or us) is not bringing it to the top of messages, or even recording it in the messages. Especially when the customer texts us using the new system. It doesn't report on the messenger on the browser.

We are also experiencing many false showings of unread messages that are not there…unread messages that do not exist.

Big problem with messages since update

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