How Can Pros Obtain a Report of Denied Refunds Caused by Scheduling Conflicts?

Craig_Root_Imaging1 · October 20

I've been raising Thumbtack's ongoing calendar issue for months, and I'm now accumulating paid leads I cannot accept because of scheduling conflicts.

Thumbtack previously offered Google Calendar integration and hourly calendar blocking. Both features were removed, leaving professionals like me unable to accurately manage appointments throughout the day.

Most of my photography jobs are only one hour. I now have two choices: block an entire day and lose potential business, or leave the day open and continue paying for leads that conflict with existing appointments.

My question for Thumbtack is this: Can someone provide an account-level report showing how many scheduling-related refund requests I've submitted, how many were approved or denied, and the total amount I've paid for these conflicting leads?

I'm not asking about one individual refund. I'm asking for a complete picture of the financial impact this calendar limitation has had on my business.

I've been on Thumbtack for approximately 10 years and spent roughly $44,000 on the platform last year alone. These charges are adding up, and I want to understand exactly how much this issue is costing me.

This problem has already been acknowledged in another Thumbtack Community discussion, where administrators confirmed that the Product Team was reviewing the concerns.

Can someone from Thumbtack explain whether this type of account-level report is available and who can provide it?

I'd encourage other professionals experiencing the same problem to request similar information. Understanding the financial impact may help demonstrate why restoring hourly calendar blocking needs to be a priority.

I'd post this as a new discussion, with a link to the original calendar thread. It asks a specific question Thumbtack should be able to address without simply repeating its refund policy.

ArvinC · 2:52AM

Hi @Craig_Root_Imaging1 , thanks for taking the time to explain this in detail, and for being part of Thumbtack for so many years! I can understand why you'd want a clearer picture of how these scheduling conflicts have impacted your business, especially when you're managing multiple appointments throughout the day.

While there isn't currently a self-service report that specifically breaks down refund requests by scheduling conflicts, you can review your individual lead charges and refund statuses under the Activity tab on your Payments page. You can also download your transaction history from the Receipts tab to help get a better picture of your overall spending.

For the more detailed account-level report you're requesting, I'd recommend reaching out to support@thumbtack.com. Our Support team is best equipped to review your account-specific information and determine what reporting may be available. I'd encourage you to include the details you've shared here so they understand exactly what you're looking for.

I also want to clarify how the Community and Support work together. The Community is a space for pros to connect, share experiences, ask questions, and provide feedback. Here in the community, we help answer questions, share resources, and make sure recurring concerns are brought to the attention of the appropriate teams. However, we don't have the same access to account-specific information or reporting tools as our Support team, which is why requests like yours are best handled directly through them.

I've also shared your feedback about the calendar limitations and the impact on your business with the appropriate team. While we can't guarantee a specific product change or timeline, feedback shared here helps the team better understand the challenges pros are experiencing and identify areas that may need improvement.

Really appreciate you continuing to advocate for this and helping us understand how these limitations affect your day-to-day business!

How Can Pros Obtain a Report of Denied Refunds Caused by Scheduling Conflicts?

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