Direct Leads

SBFHAWK · 3:39AM

I started using Thumbtack about 17 years ago and it was a very good stable platform to use to get hired for jobs. Each job then cost 3 to 11 dollars at most. I didnt have to deal with all the Direct leads and setting up a budget per week. Even when I specifically added a budget of 50 a week everytime a direct lead would come up would charge me 18 dollars and I never got a response from a customer out of the customers that did respond none of those turned into a real job. In just one week I ammased 250 dollars in Direct leads cost with no Customers. This very very dissappointing at this point Thumbtack is cooked and its no longer a decent platform to use to get leads..Your better off just doing a newpaper or green sheets listing..Which I am going to do because this sucks. Thanks for becoming just another scam.

ArvinC · 4:39AM

Hi @SBFHAWK , welcome to the Community! First, thank you for being with Thumbtack for so many years. I can certainly understand your frustration, especially when you've spent $250 on leads without getting hired. That's a lot to spend without seeing the results you were hoping for!

I did want to share a little information that might help. Direct Leads come from customers who reach out to you based on your targeting preferences, and you're charged when those leads match your settings, even if the customer doesn't end up responding or hiring you.

You mentioned setting a $50 weekly budget but being charged $250 in just one week. I'd definitely recommend reaching out to our Support team at support@thumbtack.com so they can review those charges and help you understand what happened. They can also look into whether any of those unresponsive leads may qualify for a refund.

In the meantime, I'd encourage you to take another look at your targeting preferences and lead prices to make sure they're aligned with the types of jobs you want and what you're comfortable spending.

I know you've seen a lot of changes over the years, and we really do appreciate you sharing your experience with us. Your feedback about lead costs and customer responsiveness is important, and we'll continue making sure these concerns are heard by the appropriate teams.

Thanks again for speaking up and being part of the Community!

Direct Leads

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