Has anyone used the Help Chat?

Allister · October 29

I was supposed to have an onboarding call with someone from Thumbtack. Twice it was scheduled and both times they didn't call at the scheduled time and didn't reply to my emails. I have no other way of contacting them or asking for a different advisor.

I was trying to use the help chat but when I click on it nothing happens. The "button" highlights so I'm definitely clicking it, but no chat window or anything else happens.

DustiO · October 29

@Allister I am sorry to hear about this experience! I can see emails and calls when I look in the backend — have you checked your spam folder for emails (they some times go there)? Do you know who you had calls scheduled with? I'd love to look into this for you!

Allister · October 29

I checked my spam folder. The first time about three days later she emailed apologizing and saying she had been out sick. Not sure why no one cancelled the appointment if she was out but OK. We rescheduled for yesterday and I still didn't get a call or email.

DustiO · October 29

Ok, let me see what I can find out and I will get back to you!

Has anyone used the Help Chat?

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