A dispute was filed on me.I need help.
My account has been put on hold.
we did a job a few weeks ago. It was to remove carpet and stain steps
We did the job everything went great the customer picked his color for stain and then gave us the color for risers
The first issue came as we were finishing painting the risers.The customer says hmmm I don't think that color is correct.so we told him that we understand something mistakes happen and agreed to repaint so we rescheduled to come back out and repaint the risers
So after this the customer says the color of the floor doesn't match his neighbors.and wanted us to do the job again .almost gave us another wrong color but still trying to make him happy we do it again . We told the customer about the drying process. We get a message a few hrs later saying the poly wasn't dry. He stated he wiped it off. Which isn't possible.
But again we told him. We would come back out.so Friday comes we go out we get there and he opens the door and said your not needed. Wouldn't let us in to even look at the steps .then he filed a dispute and idk what to do.Any help would be greatly appreciated.We have been with thumbtack for years and this is how we get work.We have over 50 reviews with happy customers.Plz help me on what we should do
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