Contacting Support

adeyr98

Hello! I've made several attempts to contact support via text and the email they list as support@thumbtack.com . I am not receiving a response. Can anyone point me in the direction of a phone number? I had a lead fall through due to the cost of my hourly rate that shows on my profile and preferences but was too high for the potential client to pay so she opted not to use me once I went over it with her on the phone. She was kind enough to submit a message on the Thumbtack messaging system stating she opted not to use me because she couldn't afford my rate. Is this refundable?