Get charged twice for the same client -lead and instant book
For the second time in a week, I have had a client first pick me as referral lead then immediately (within a minute) they select me for instant book. So now I am charged first for the lead and second for the instant book. I reached out to thumbtack the first time and they did not refund. It happened again today and I am waiting to hear back. The customers have no idea how to use these different options and now we are paying for it. Thumbtack needs to do better at this.
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