Missing Payment

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Jalease
Jalease Posts: 3
in Inspiration

I did a service for a customer and she paid through thumbtack, but the money never showed up in my account. I've worked with this customer before and had no issue receiving payment through thumbtack in the past. I have been unable to reach anyone through customer service for help with this issue and even the text service always seems to be "outside of business hours" no matter what time I contact them. As a pro, this is really causing me more issues and frustration than it should. As much as thumbtack charges for leads, you'd think they could at least have decent customer service. Please help

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  • DustiO
    DustiO Administrator, Moderator Posts: 1,630
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    @Jalease what is the customer's name?

  • Jalease
    Jalease Posts: 3
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    Is that information okay to share publicly? Also, I can send a screenshot of confirmation of payment sent to me by the customer.

  • DustiO
    DustiO Administrator, Moderator Posts: 1,630
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    If you just want to share the first name so I make sure I am looking at the correct one, I think that's ok to share publicly :) But if you don't feel good about that you can send me a DM. Thanks!

  • Jalease
    Jalease Posts: 3
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    Just DM’d you

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