Reported Customer

Avixmovingpros
Avixmovingpros Posts: 97
in Network and Collaborate

Need help with reporting a customer who refused to pay after all the work was completed. I know customer’s can report a pro for not completed work after payment but does it work in reverse...clients like this should warrant a refund & Removal from the platform.

Comments

  • DustiO
    DustiO Administrator, Moderator Posts: 2,128
    edited June 2024

    I'm so sorry this happened to you! You can report the customer by reaching out to Support - they'll create a case that will go to the Trust & Safety team! Here is all of the Support info:

    • Support hours are Monday - Friday 6 am to 6 pm MST.
    • Phone support is available by calling 866-501-5809.
    • Text support is available by texting 415-299-6398.
    • Chat support is available when you are signed in to your Thumbtack account.
  • DustiO
    DustiO Administrator, Moderator Posts: 2,128

    I forgot to link it, but there is also this helpful article!

  • Unknown
    Unknown
    This content has been removed.

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