Reported Customer

Avixmovingpros

Need help with reporting a customer who refused to pay after all the work was completed. I know customer’s can report a pro for not completed work after payment but does it work in reverse...clients like this should warrant a refund & Removal from the platform.

DustiO

I'm so sorry this happened to you! You can report the customer by reaching out to Support - they'll create a case that will go to the Trust & Safety team! Here is all of the Support info:

• Support hours are Monday - Friday 6 am to 6 pm MST.
• Phone support is available by calling 866-501-5809.
• Text support is available by texting 415-299-6398.
• Chat support is available when you are signed in to your Thumbtack account.

DustiO

I forgot to link it, but there is also this helpful article!

Unknown

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