My leads and views have gone to Zero!

Call_Emmy21

Has anyone seen a major decline in leads? I still have the same budget as before but yesterday, I got zero views and today, about 13. My views per day usually are hundreds. I tried customer support and they were not at all helpful. Is traffic to Thumbtack down?

DustiO

@Call_Emmy21 I'm sorry you're experiencing this! I took a moment to look into your profile and you have everything set up great. I remember when I was a Thumbtack pro and business owner I would see lower traffic periods. Hopefully it's just this happening in your area or industry. But, let's keep the conversation open here and check back in a week and see how it's going. If it's still down this low we can dig a little deeper. Thank you for coming here with your question! And, you are always welcome to DM me with questions.

Marcus1987

I have the same problem but worse.

I’m a top pro graphic designer. Im very responsive to answer any leads, have excellent profile, and have all 5 stars reviews. Thumbtack is a very important tool for my business. About a month ago or so I realized that my name which was most of the time at the top is the list or close to it went down without any explanation. I contacted Thumbtack but nobody could give me a definitive answer because there’s none. My last lead was 15 days ago and I honestly don’t know what else I can do. I chatted with many customers support and I’m still waiting for a solution. Please let me know what to do. Thanks

Marcus1987

Please let me known if anybody had the same problem lately, or have found a solution

DustiO

If I hear anyone else with this issue I will refer them to this thread! And, let me know if support gets back to you. Thank you!

Marcus1987

Thanks, DustiO!

I am right now chatting with another customer service.

Is there a way to escalate a problem if the regular customer services don't have an answer or can't solve it?

It's scary... One day I was at the top and never had any problem and the other day I disappeared and have no leads for more than 15 days...

DustiO

@Marcus1987 I am following your case and have reached out to the team as well. I looked into your account and saw that you have everything set up well, so I am not sure what is happening. Hopefully we can get some answers soon! Keep me posted on what the agent today says and I will do the same.

Marcus1987

Thank you so much, DustiO!

The agent was very friendly as always and she said they would investigate it carefully and will let me know in 2-3 days, so I have hope :-)

I will keep you posted, for sure!

Marcus

Call_Emmy21

@Marcus1987 I finally had to turn off my visibility and turn it back on. Another thing is that I went with No Budget amount and am closely monitoring the cost so I can turn it off when I reach my goal. Those two strategies seem to get things working again.

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