Customer cancellation

Sherry6

When a customer cancels a job or project, are we as professionals entitled to a refund? Is there a specific timeframe within which they must cancel?

ArvinC

Hi @Sherry6 , great question. If a customer cancels, a refund is not always automatic since it depends on whether the lead qualifies under Thumbtack’s refund policy. Your best next step is to use Thumbtack’s official How to request a refund guide, and if the request has already been denied but you believe it should be reconsidered, you can email refunddisputes@thumbtack.com to dispute it.