Customer cancellation

Sherry6 · March 27

When a customer cancels a job or project, are we as professionals entitled to a refund? Is there a specific timeframe within which they must cancel?

ArvinC · March 28

Hi @Sherry6 , great question. If a customer cancels, a refund is not always automatic since it depends on whether the lead qualifies under Thumbtack’s refund policy. Your best next step is to use Thumbtack’s official How to request a refund guide, and if the request has already been denied but you believe it should be reconsidered, you can email refunddisputes@thumbtack.com to dispute it.

Unknown · April 2

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DustiO · April 2

@DerHilfer_LLC as always, thank you for the in-depth insight. The team is always working on ways to improve the refund experience — and to ensure better matches to begin with. So, keep the feedback coming and be sure you're also sending it to support@thumbtack.com

Unknown · April 17

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Customer cancellation

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