Customer Notes

edboricua

I can only see the customer's original notes on their request in the app version and not the desktop version. Why?

ArvinC

Thanks for bringing this up @edboricua. If you're able to see the customer's original notes in the app but not on the desktop version for the same request, we'd like to take a closer look.

Could you send me a DM with screenshots of what you're seeing in the app and on desktop for the same request? That will help us investigate whether this is a display issue. Thanks!

edboricua

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Hello Arvin, here is an example. The screenshot from the app shows the message, however, the screenshots from the desktop version does not.

ArvinC

Thanks so much for sending over the screenshots, @edboricua ! I really appreciate you taking the time to share them.

Based on what you shared, it looks like these are Opportunity Leads, not Direct Leads. Opportunities can appear outside your targeted service area, and you won't be charged unless the customer responds after you reach out. If the job isn't a good fit, you can simply choose not to contact the customer.

We also noticed your business is currently hidden, so you won't receive Direct Leads until you make your business visible again.

Regarding the missing customer notes, those details should also appear on the desktop version when you click View details. If you're still not seeing the same information that's available in the app after doing that, please reach out to support@thumbtack.com so the team can investigate further. Be sure to include the screenshots you shared here, as they'll help the team troubleshoot the issue more quickly.