What’s one small change that made a big difference in your business?

AmyN217

Hi, my name is Amy! I own a small tutoring business called Nash Learning Co.

I started my business 3 years ago after teaching first grade for 8 years. It's been really fun to learn and grow.

My question is simple- what's one small change that has made a big difference for your business? I love learning how the little things make a big impact. Thank you for sharing!

ArvinC

Hi @AmyN217 , welcome to the Community! 👋 I love that you turned eight years of teaching experience into your own tutoring business, and three years in, I'm sure you've already learned how much those little adjustments can add up!

Your question actually reminds me of a conversation we had with some of our Top Pros about the simple actions that can make a difference when growing a business on Thumbtack. There are some great ideas here that I think fit perfectly with what you're asking:

https://community.thumbtack.com/discussion/2334/what-s-one-simple-action-a-new-pro-can-take-in-their-first-30-days-to-win-more-jobs

Sometimes it's the smallest change to how you respond, follow up, manage your profile, or work with customers that ends up having the biggest impact. 😊

MyCleanCharlotteMaid

One small change that made a big difference for us was making our first response to customers clearer and easier to answer.

For cleaning services, customers often want a price quickly, but the right quote depends on the details. So instead of sending a general reply, we try to confirm the service and ask a few important questions right away: number of bedrooms and bathrooms, type of cleaning, home condition, pets, preferred date, and whether they need one-time or recurring service.

That simple change helps the customer feel heard, and it helps us avoid guessing.

A clear first message saves time, reduces confusion, and usually leads to a better experience for both the customer and the pro.