Get rid of the miss leading things

Average_joe1

dear thumbtack stop miss leading the customers when they are choosing a pro. You get paid no matter what stop encouraging them to reach out to multiple pros for a $100 service. We do not offer free estimates as stated in our profile but the common response is “ we arnt able to see your profile” you also allow pros to advertise in categories that require a contractor license without actually having one

MyCleanCharlotteMaid

I think clearer expectations before a lead is created would help both customers and pros.

For cleaning services, the details matter a lot. A customer may be looking for a basic standard cleaning, while the home may actually need deep cleaning, move-out cleaning, post-construction cleaning, or extra add-ons like baseboards, inside appliances, or pet-hair detail.

It would help if customers reviewed the pro’s profile, service details, pricing expectations, service area, insurance, and qualifications before reaching out.

That way, customers can choose the right fit, and pros are not paying for leads where the scope, budget, or expectations do not match.

Clearer information upfront would create a better experience on both sides.