Get rid of the miss leading things

Average_joe1
Average_joe1 Posts: 80 ✭✭✭
in Feedback in Action

dear thumbtack stop miss leading the customers when they are choosing a pro. You get paid no matter what stop encouraging them to reach out to multiple pros for a $100 service. We do not offer free estimates as stated in our profile but the common response is “ we arnt able to see your profile” you also allow pros to advertise in categories that require a contractor license without actually having one

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Comments

  • MyCleanCharlotteMaid
    MyCleanCharlotteMaid Posts: 88 ✭✭✭

    I think clearer expectations before a lead is created would help both customers and pros.

    For cleaning services, the details matter a lot. A customer may be looking for a basic standard cleaning, while the home may actually need deep cleaning, move-out cleaning, post-construction cleaning, or extra add-ons like baseboards, inside appliances, or pet-hair detail.

    It would help if customers reviewed the pro’s profile, service details, pricing expectations, service area, insurance, and qualifications before reaching out.

    That way, customers can choose the right fit, and pros are not paying for leads where the scope, budget, or expectations do not match.

    Clearer information upfront would create a better experience on both sides.

  • ArvinC
    ArvinC Administrator, Moderator Posts: 410 admin

    Hi @Average_joe1 , thanks for taking the time to share this, and @MyCleanCharlotteMaid , thank you for adding your perspective too.

    I hear the broader point you're both making about customers having enough information to understand whether a Pro is the right fit before reaching out. Things like services offered, qualifications, project expectations, and other business details can all be important when a customer is deciding who to contact.

    We've heard similar feedback from other Pros around customer pre-qualification and the experience before a customer reaches out, so I appreciate you both adding specific examples to that conversation. I'll include this feedback as we're continuing to surface these themes to the appropriate teams.

    @Average_joe1 , for the licensing concern specifically, if you come across a profile that you believe doesn't meet the licensing requirements for a particular service, I would recommend reporting that specific profile to Support so the appropriate team can review it.

    Thanks again to both of you for sharing your feedback and helping us better understand what you're seeing.

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