Wording for Customers - Check Availability
Hello! I’ve brought this up many times over the last two+ years but will bring up again.
If we are paying for a direct lead that matches our profile, selected preferences AND our calendar, why is all the messaging to the client say “check availability”? When customer first see my profile page after I've been filtered by date, the message they see in a bold blue box is "check availability". This wording is misleading. And my clients have said so because I ask.
WE ARE AVAILABLE! That’s why we use a calendar. The wording goes against what we are trying to accomplish. We want the customers to know that by filtering WE ARE THE LIST OF PROS AVAILABLE FOR YOUR PROJECT. Wording like "click here to contact Pro directly" or "interested in working with this Pro - click here" would be more accurate.
We are paying a fee - sometime very high - for direct match by filter. So please help the customers and Pros by using appropriate wording to contact us. I am paying Thumbtack to let customers know YES I AM AVAILABLE - up to $38 for a direct match . They should know that I am being shown to them because I am available and meet their filtered needs.
This is the customers view of profiles after they have filtered by date, project, etc.