Billed for lead with fake phone number
Hello, all! Great to be part of this Top Pro community. I have been a top pro for several years and in spite of a few hiccups along the way have really found the platform to be a great way to connect with potential clients. I know that TT continues to try to get better and better; however, I'm wondering if anyone else finds it a bit "off" to say that we cannot get a refund when leads (for which we are paying $97) give us a bogus phone number. Just got one that was 222-222-2222. I did try it just in case but no surprise. It's not accurate. My understanding is that Thumbtack guarantees a phone number in exchange for having switched to a policy where we now get billed for every lead even if they never read our reply. Just curious if I'm the only one for whom this really leaves a bad taste in my mouth. Especially when I spend thousands monthly with TT, it seems like it would be better customer service to refund a lead that appears to be bogus. So I'm not spending any more time worrying about it but was just shocked to have my request denied. I thought that it is worth mentioning since they advertise that phone numbers are "guaranteed". Thanks, all!
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