Issues with Refunds

I recently had 2 requests for refunds denied when my calendar was previously blocked. I have sent messages on the initial denial and have not received any response. As far as I can tell, the leads complied with policy for the credits. We should not have to pay for leads for customer requested service dates that we are not available for. If there was an issue with the requests, why would a specific reason not be given?

Comments

  • DustiO
    DustiO Administrator Posts: 428

    @MG_1021 I'm looking into this and will DM you!

  • kostlover
    kostlover Posts: 1

    I am going through the same thing and two Pro's who were amazing additions to Thumbtack just left because of the problems with the refunds and the new rewards system.

    I also had my calendar blocked through the end of the month. I had a request that included my blocked days, but they also said they were open to other dates. When I asked about the other dates, I was told that the date of their move had changed, and they only had the original 2 dates, which were blocked. The lead added that information in a message. I requested the refund and I was denied....twice!! Not only that, I had 2 others that had nearly the same criteria and I received a "courtesy" credit because they did not meet the criteria. They clearly met the criteria and between the rise in the cost of the leads and the fact that we need to spend so much time fighting for refunds, I can see why Pro's are leaving. It is just too much....😕 I probably ask for a refund once every six months. I just don't have the time go through this...

  • HOLCS_2021
    HOLCS_2021 Posts: 4

    Hmmm...starting to think Thumbtack is not worth the time, money OR effort. I'm consistently seeing complaints identical to yours!!!

  • MG_1021
    MG_1021 Posts: 2

    Update- this issue is resolved and I am very pleased with the way Thumbtack addressed the problem.