Photos on my profile
I officiate weddings. The way Thumbtack has things set up is that before I could get my profile online, I had to provide three reviews. So I asked some folks who I had officiated their wedding to post a review. The first couple who posted a review also added photos. Their wedding took place around 1987, so you can imagine their photos looked VERY dated. Here’s the kicker. Thumbtack takes the first photos posted on your profile and uses them for the first photos people see when looking at your profile. So those photos from 1987 is what people see first when they look the photos on my profile. When I contacted Thumbtack about this to see if I could get this changed, they blew me off and said, “Sorry, that’s how we got our program set up and there’s nothing that can be done. IT won’t do anything about it.” I have no control over what photos people see on my profile first and can easily imagine that people see those photos and pass me over. I seriously believe Thumbtack is causing me to lose business. What is up with that?
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