Refund policy question

What is the refund policy for a lead that never reads/responds to anything?

I have a lead that only contacted me. I've messaged him twice and texted him and he hasn't read or responded to anything.

What can I do about that?


  • Matt
    Matt Posts: 25

    Good luck in this case, I have had many of these situations and the response from Thumbtack is "You have their phone number, so it is a valid lead". You can always request a refund, and in some cases they may give you a "courtesy" refund, meaning even though they may not believe it to be a dead lead, they will do it for you in good faith.

  • Ok, thanks for the info, Matt.

  • DustiO
    DustiO Administrator Posts: 985

    @Lemargriffinfilms @ShaquealThomas both have some great tactics that they use for unresponsive customers.

  • Thank you @DustiO !

  • DustiO
    DustiO Administrator Posts: 985

    @Lv_Nanayakkara I looked into your account and found that the lead that provided you with that 555-555-5555 phone number, was refunded. If you have any questions about that let me know. Please refer to our Community Code of Conduct.