Thumbtack front desk

McSwainServices21

Please reach out to me directly as I am suppose to be receiving more leads with you all but how can I do that when someone that needs a toilet yall only respond to every customer with a water heater response, literally makes no sense and my hires have went down since I did the thumbtack front desk

DustiO

Hi @McSwainServices21 you will need to reach out to support@thumbtack.com as here in the Community I can't help with Front Desk. But, I did take a quick look at your account and it looks like you have targeting paused on every single service except water heaters, which is probably why only those leads are getting responded to. You might want to check your targeting preferences and make sure those are set to the jobs you want to do. If that doesn't fix the issue I would definitely reach out to support via email, phone, or chat. Thank you!