Lead replies not being read?
Recently I have had an influx of leads that I have responded to, but the customers have not even read my reply. I am a top pro with a 5 star rating, and I have found many music students on thumbtack, but lately it has gotten very expensive and my response rate has dropped significantly. I feel like there used to be a policy in place about refunds if the lead response is not read by the customer within a few days? Maybe I am remembering that wrong. Why would so many customers not even be reading the responses that I am paying to get in front of them?
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