the longest You have ever waited for a text response for customer service?

dmcgphotography
Posts: 11
Hey, curious what's the longest anyone here has had to wait for a customer service response in text.
I'm already going to say that, despite my platinum status, i have zero faith that I can get a person on the phone.
Text is usually 2-3 days to answer my question, and typically signs off in 90 seconds
chat seems to be the best in terms of a live agent.
frustrating in the extreme.because right now I'm about 7 hours waiting for a live agent.
fully expect it to happen during a zoom call I have scheduled tomorrow
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