Instant bookings update hurting my business

AlexPDX
AlexPDX Posts: 4
edited May 8 in Thumbtack Resources

This hurts us! The forced instant bookings are priced higher then the job. I was told to lower my competitive settings. I've never been charged so much for a lead. This is disappointing to say the least.

Comments

  • DustiO
    DustiO Administrator Posts: 1,065

    @AlexPDX I am sorry this happened - I have reached out to the team and am trying to get some insight into why this happened. I will update here when I learn more. Thank you for posting! In the meantime I would encourage you to send this to [email protected] as well (if you haven't already done this).

  • AlexPDX
    AlexPDX Posts: 4

    I sent an email and I got an automated response telling me I choose my settings. This didn't help. Do instant bookings always cost more then the job it's self?

  • DustiO
    DustiO Administrator Posts: 1,065

    No, that should not be the case. The team is looking into this (actually in the middle of a convo with them right now). I will update you with anything more that I find out!

  • AlexPDX
    AlexPDX Posts: 4

    I tried to dispute the charges via app and calling in. Was told that because my prices are set to competitive,there is nothing Thumbtack will do. My budget for the entire week is about 700. these two leads took a huge percentage of that and my company is at a loss. These are one time jobs. I understand the max pay but usually if multiple items are selected the it can balance out. The Squre footage of the home is not the Squre footage of the project either. This system does not help the pros in anyway.

  • AlexPDX
    AlexPDX Posts: 4

    @DustiO any word on this?

  • DustiO
    DustiO Administrator Posts: 1,065

    @AlexPDX For now I think the best thing to do is make sure you have your Max Lead Prices set to prices that you are willing to pay for leads. It looks like you are already on top of those. That is your best bet at having more control over what you are willing to pay for a lead. But, if I hear anything new re: Bookings and lead pricing I will pass it along. Thanks for the patience!

  • WDodson
    WDodson Posts: 27

    There needs to be an automated check for this odd situation so users get an authorization alert before being charged.