Payment made through TT

Theresa

I had a potential customer pay through the app. I don't charge for my consultation and can't figure out how to get customer's money back.

I've called and the message says they are not open. Tried Text message is a bot so I can't get an answer.

Does anyone have advice?

DustiO

Hey @Theresa phone support was offline yesterday, try again today! Or, send an email and I can help follow up on it.

Theresa

Thanks @DustiO . Today they have a message that they are closed. I appreciate you following up. 😊 I'll call tomorrow 🤞🏻

Theresa

DustiO

OK let me know how it goes @Theresa !

Theresa

Hi @DustiO . I'm still getting an outgoing voice message the office is closed today. Do you know when the office will open?

DustiO

@Theresa I'm checking on it - the team is asking what number you are calling?

DustiO

@Theresa phone queues open at 8:00am MST - so can you try again and see if you get the same message?

Theresa

@DustiO

866 501 5809

DustiO

@Theresa And did you try again at this time and get the same message?

Theresa

@DustiO

Hi Disti

I finally got through and got the refund for customer. Thanks for your help.

DustiO

Amazing, so glad to hear this @Theresa!

Theresa

@DustiO Hi Dusti

Hope you are doing well and enjoying your summer.

I haven't heard about the Thursday Zoom meetings. When is the next one scheduled?

Thanks

Theresa

DustiO

Hey @Theresa sorry for the delay! We were out of office last week! You can see all the events if you click on the events tab. There wasn't one last week (since I was out of office) - the next one will be next week on Thursday 7/20. Hope to see you there!