September contest: Share tips for replying to customers
Today in our CommuniTEA networking hour our pros shared some incredible insights about how best to respond to potential customers - or even customers you know already hired someone else.
They shared tips like - using saved replies & Front Desk to make sure you respond quickly, replying via the Thumbtack app along with text and phone messages, and much more.
We would love to hear what advice you have for how to best respond to customers and how that has helped you win more jobs. Drop your advice (or questions) below for a chance to win some exclusive Thumbtack swag!
Comments
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As a one man operation. I don't respond to messages when I am working at customer's house. I use the automatic message reply system to make the initial message, which has a link to allow new Thumbtack clients the opportunity to book their own appointment.
I try to be upfront and provide as much information as possible, to eliminate repetitive questions and back and forth conversations using saved replies.
I used to lose jobs because I could not always reply quickly, but since implementing the ideas above I keep a full schedule.
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I set up my auto-responses on my email and SMS messaging very early in the mornings or the night before. It helps me stay on track and not miss any messages. Customers like when you respond quickly. I like responding to customer inquiries via email and/or text if available. I must respond to customers as quickly as possible because it shows them that I place value on them. My email and/or text should be open with an appreciation then promptly addressing the customer’s concern. When I make the customer see how much I genuinely care, it is the first step to winning your customer loyalty. Now if any chance I don't have what the customer needs, I let them know this clearly and give them another alternative.
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Thank you each for your thoughtful responses! Our (randomly selected) winner this month is @John_Mctighe - please DM me your mailing address so I can send you your swag!
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