Instant Booking

Also, I just noticed that they rigged the dates on the posts in this thread to appear 2 weeks older in order to push this thread down to the second page. For shame, Thumbtack.

Design and architectural services skyrocket from Nov and only starts slowing down around July. Yet, on TT I have none. I was told by a TT rep the reason I have 0 leads is because there isn’t much customer interest in design or architecture currently. This is not accurate in either field.

My insights don’t show the graph anymore, as seen on the bottom image, and instead says to work on my pro page. I’m a top pro so that’s not the reason.

Just letting the others know without leads, it’s also effecting me at our busiest time of the year. If anyone has recommendations for me please let me know. Thank you.

@Modern_designer11 i think a lot of customers are confused with the instant booking. They are looking for quotes and not interested in putting in their addresses/forced into an instant book so they are choosing to not go to google or maybe other platforms to search? I have no idea if this is the case but it does make sense if so… it would certainly explain the huge drop off ?

Dusty, this is getting frustrating, writing you a thoughtful response and it getting deleted. Please look into this. I’ll have to give you the short/curt version.

Regarding your message, I always respond to a review. I’ve also been in contact with Anna at Thumbtack, and brought up the issue that only 12 reviews are being reflected instead of ALL my reviews. Especially when they’re associated with the same job:

I haven’t heard back from Anna, but we would both appreciate your help with this, I’m sure. My response time is better than most actually, I’m award winning, and vetted by Architectural Digest. I have over 200 images from our portfolio, I have multiple projects from start to completion highlighted, we are also licensed (which you won’t allow us to show) and I have a full built-out profile. I even have reviews from the contractors from our Thumbtack projects, which you won’t use as a verified reviews. In the last 3 years with TT we haven’t had ANY issue with inquiries. I have been a Top Pro and have received nothing but compliments from TT on our profile. For some reason, in the last 4 weeks, I’ve completely missed the mark? Out of literally nowhere? You said my missing graph (which will show zero leads) might be a bug and asked me to submit that. Okay, please consider that submitted to you. Please forward that accordingly, thank you.

The Design Industry is booming, so this is a recent issue with your platform only, and others are experiencing the same issue. Please consider this issue is not because we as ’Business Owners’ don’t know how to assess our analytics. We are clear what our previous, recent, and current TT analytics are, and where our industry stands in terms of job inquiries. If you can say otherwise, show us your analytics. This is what we invest in when we’re paying for jobs we do not get. We invest in the research of what you can do.

I set my monthly budget at $680 dollars A MONTH for leads that aren’t guaranteed, which means roughly $158 per week. You’re saying I need to increase this to receive 1 lead? So, what does 1 lead cost? And we have a 1/10th, if we’re lucky, chance of landing that lead.

I said this in my previous response, and it pains me to repeat these things… but my staff has families, bills, and medical bills, with serious medical problems, and they rely on our business to support them. I can’t fail them. Please take these concerns seriously, work with us. If you would prefer to contact me individually so we can figure this out it would be appreciated. Thank you for your attention to this matter, and I’ll be sure to let everyone know if we’ve come to a resolution.

Copying from above-

I always respond to existing reviews. I also have a budget of around $158 per week. You’re saying I need more than this? Because of my lack of leads, I can’t afford more. And why would I need more than $158 per week if I can’t get 1 lead in over 4 weeks? Are you saying I need more than $158 for 1 lead? This hasn’t been the case in the 3+ years I’ve used TT

Understood. My guess is that either people are not using TT to find professionals in my industry anymore or I’m not visible. I don’t believe Anna is lying, but I do know that almost $700 a month budget for leads before was a good budget and now I cannot get 1 lead. Although, unfortunately it would be a Book Now which would only frustrate my inquiry more and I’d have serious damage control. My company is AD | Atelier + Design, area code 34236 in Sarasota FL, we do Interior Design and Interior Architecture. We are one of the fastest growing areas in the country with a luxury demographic, so the lack of leads is astounding. I truly feel for all my other TT pro’s and I hope there’s something I can do to help support you in some capacity. Happy Holiday’s to everyone.

hi @Modern_designer11 , I see your response at 4:58pm (see screenshot below of both responses from you). I am wondering if you have some sort of adblocker or javascript blocker in your browser or some other blocker that is messing up. I would say, try someone else's computer, try chrome browser as well. Your experience is certainly unique, and not corroborated by me.

Thanks, I am also confounded by this Instant-booking, since hiring a designer is "very different" process than hiring a trademan (no offense to any trade, just a different beast). The engagement with a designer is a mix of personality fit AND skills, and instant booking assumes people are willing to pay a designer for a site-visit, which is normally not the case.

In any case, @DustiO , I just had my 2nd Instant-book cancelled a day later, because someone else showed up to their house sooner. I dont understand how that workflow works, since in both cases, the homeowner instant-booked me, and then somehow found someone else?

I can understand the frustration with this feature. It is not fully thought out yet. I am sure you guys will figure it out, but hopefully soon :)

I really like that idea @Matt . And TT should track usage of that toggle and the analytics on that itself will be quite revealing. @DustiO - new feature request perhaps ;)