"Suspicious Leads" are not creditited?

I received a bizarre request from a User who asked a "handyman" to repair a commercial compressed air system in his "living room" on January 2nd.

I'm in Pennsylvania. The original inquiry was from a Georgia number, which I called immediately after sending a reply via the TT app. It went to VM. I received a text message from a VOIP area code in Miami that's known as Florida's most prolific scam call area code.

Screenshot_20250210_181650_Message+.jpg

He asked me to go to an industrial complex that has 24 hour maintenance staffing. (I know this because I used to work for a company that routinely interacted with these locations under five year-long evergreen "auto-renew" contracts) There is no reason anyone in that complex should ever make an independent request, let alone on Thumbtack.

This was fishy, I submitted a refund request. Of course, the wheel of denial spun and the refund was refused.

A few weeks later, same "person" submitted a request to another area that is known for having a lot of mega warehouses.

I submitted a refund request for that too referencing the first inquiry. Also denied.

Today, I happen to notice that thumbtack "removed this because it was suspicious".

So I checked all my receipts over the last several weeks and I see no credits or refunds for these suspicious inquiries, which I told Thumbtack were suspicious.

I guess I need to go through all the messages to compare how much money I've spent on inquiries that Thumbtack eventually agrees are "suspicious".

#wheelOfDenial #refund

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Comments

  • DustiO
    DustiO Administrator, Moderator Posts: 2,082

    @DerHilfer_LLC did you also report these leads?

  • DustiO
    DustiO Administrator, Moderator Posts: 2,082

    Also, if you want to let me know what the names were of these leads I can look into them too.

  • I don't recall if I reported them as suspicious. I may have. It's been over a month for the first one, so I can't say for certain.

    The name is "Steve White" and 1/2/2025 was Carlisle, the 1/27 Etters. As a former service provider to the warehousing industry, I've probably been in half the warehouses in these towns and all of the complexes sometime between 2014-2023, so the street name rang a bell when I read it.

    Refund requests were submitted January 6th and February 1st respectively.

  • DustiO
    DustiO Administrator, Moderator Posts: 2,082

    If you haven't already, I would recommend reporting them as well. I will look on my end and see as well. Thanks!

  • Attempted to report as a scam. I get a 403 error, which in geek speak means "forbidden".

    Steve-W-Thumbtack-02-12-2025_04_09_PM.png

    I just happened to see a "Customer never planned to hire anyone" option under "report".

    Sadly, this applies to a very large number of the inquiries I receive. This should be an option under "request a refund", not under "report".

  • Out of curiosity, I tried reporting a "never intended to hire" lead.

    I get this error, a 400. In geek, this means "Bad Request".

    Shaina-W-Thumbtack-02-12-2025_04_12_PM.png
  • DustiO
    DustiO Administrator, Moderator Posts: 2,082
    edited February 12

    I would definitely recommend sending these errors/screenshots to support@thumbtack.com - not sure why that is happening. Would also recommend maybe deleting and reinstalling the app and all of the usual troubleshooting steps to see if that helps.

  • User reports are only broken from the website, not the app. I will send it to the support email.

    I reported an inquiry as a "Handyman" for electronics diagnostics and repair of on an assent trainer (looks like an elliptical machine)

    Thumbtack blamed me because Thumbtack's user selected a handyman to do electronics repair. Stay classy!

    Screenshot_20250213_125431_Thumbtack Pro.jpg
  • Reporting system is now broken in the app too.

    Screenshot_20250217_120746_Thumbtack Pro_redacted.jpg
  • Follow up on the send to support@thumbtack.com.

    This results in an auto-reply telling me to submit a form,

    Thumbtack Help

    And a link to report suspicious activity here:

    Thumbtack Help

    And that's precisely what I have tried.

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