Customer service
I do not agree with the charges for leads that do not include a phone number. I have sent multiple messages to customer service requesting the cancellation of lead delivery, as I am unfamiliar with how to use the app. I spoke to more than six representatives and explained that my primary language is Portuguese and that I rely on a translator. I was unable to block the app on my own. Despite this, I continued receiving leads without phone numbers and did not receive any assistance from the support team. I kindly request a response and a refund, as I did not request these services.
And still keeps getting work messages Because none of them had the ability to block my account and stop charging my card, in addition to being rude and having a terrible attitude to help.
sincerely
Paula Brown
Comments
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@Pbrown21 I'm sorry for this experience, that must be really frustrating. It looks like you haven't received any additional charges since April 16th. You can see your payment history here. If you would like to deactivate your account, that is something that you will need to do on your end, but you can find the instructions here. You do currently have it set up so that you will not get any leads, though. There is also a Portuguese section of the Help Center, here. If you would like to chat with us and other pros to get advice and ask questions about how to use Thumbtack you could join our bi-weekly networking sessions that happen over Zoom - you can find that information here. Hope this helps! Have a great day.
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Also, @Juliano_50 speaks Portuguese (he is one of our Thumbtack Pro Advisors and a long time Top Pro) — maybe he could help answer some questions for you here in your native language?!
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Thank you so much @Juliano_50 I appreciate you!
@Pbrown21 You should be getting a call soon from a Thumbtack Support agent that speaks Portuguese as well so watch out for that!
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