Thumbtack cancel request

BootsOnEnterprises
BootsOnEnterprises New member Posts: 2 ✭
in Thumbtack Resources

Why did thumbtack cancel a request and didn't refund the money paid for the lead?

Comments

  • DustiO
    DustiO Administrator, Moderator Posts: 2,530 admin

    @BootsOnEnterprises can you let me know what the customer's first name was so I can look into it? I tried scanning through, but didn't see any canceled jobs.

  • DustiO
    DustiO Administrator, Moderator Posts: 2,530 admin

    UPDATE: I found it and reached out to the team to see if there is anything we can do. Will follow up!

  • BootsOnEnterprises
    BootsOnEnterprises New member Posts: 2 ✭

    Thank you !

  • DustiO
    DustiO Administrator, Moderator Posts: 2,530 admin

    It looks like that lead has been refunded (I think it was spam and that can take a day or two).

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