Thumbtack cancel request

BootsOnEnterprises Posts: 2 ✭

May 20 in Thumbtack Resources

Why did thumbtack cancel a request and didn't refund the money paid for the lead?

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  DustiO Administrator, Moderator Posts: 2,583 admin

  May 20

  @BootsOnEnterprises can you let me know what the customer's first name was so I can look into it? I tried scanning through, but didn't see any canceled jobs.

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  DustiO Administrator, Moderator Posts: 2,583 admin

  May 20

  UPDATE: I found it and reached out to the team to see if there is anything we can do. Will follow up!

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  BootsOnEnterprises Posts: 2 ✭

  May 20

  Thank you !

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  DustiO Administrator, Moderator Posts: 2,583 admin

  May 20

  It looks like that lead has been refunded (I think it was spam and that can take a day or two).

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