Why am I getting charged for leads outside of my service area?

structuralguy65
structuralguy65 Posts: 56
in Thumbtack Resources

It's almost like you want me to call the FTC and file a complaint.

Comments

  • DustiO
    DustiO Administrator, Moderator Posts: 2,583 admin

    @structuralguy65 Please request a refund for leads that are outside your preferences. If you want to send me the names of the customers that were outside your area I'd love to take a look and send to the team as well to see what is happening, as you should not be getting matched with folks outside your area.

  • structuralguy65
    structuralguy65 Posts: 56
    edited January 2024

    @DustiO Hi, I requested a refund, but got denied. The customer was looking for something in Delaware! I'm only licensed for work in New Jersey! His first name was Yasel.

  • DustiO
    DustiO Administrator, Moderator Posts: 2,583 admin

    Thank you for sending me the name, I will take a look and see if I can help!

  • DustiO
    DustiO Administrator, Moderator Posts: 2,583 admin

    @structuralguy65 update that this lead has been refunded!

  • connect
    connect Posts: 3 ✭

    I was charged for a lead outside of my service area:In front yard. Top 18 inches of soil removed and new garden soil added. Need 3 large holes prepared to plant fruit trees.

    The side flower beds, same top 18 inches of soil removed and new garden soil added. Also build retaining wall for flower beds.

    Exact matchPaidPhotosGardeningLivermore, CA 94551Show map

    Livermore, CA 94551

    Flexible on timelineYou can call this customer after you reply.

  • ArvinC
    ArvinC Administrator, Moderator Posts: 219 admin

    Hi @connect , If the lead was outside the service area or targeting preferences you've set on your account, I'd recommend submitting a refund request if you haven't already so the internal team could review it.

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