What happened to the "File a Dispute" feature

structuralguy65 · August 27

I have a client that ripped me off $1000 and before I go to small claims court and name everyone involved (including Thumbtack), I remember there was a File a Dispute feature a couple years back. What happened to that.

DustiO · August 27

There is a whole team at Thumbtack dedicated to helping resolve these types of claims. I don't think there was ever anything within product for filing a dispute for this, but you can see the whole process here. Hope this helps and sorry that happened!

DustiO · August 27

Wait! It is in product, but you will see the step by step in that article :)

Someonehastocleanit · August 27

I've just had the same issue with a customer and would love to know how to proceed!

DustiO · August 27

Checked out the article I linked above :) Let me know if you run into any issues!

structuralguy65 · August 27

@DustiO I filled out that form. Twice. Thumbtack never got back to me.

Someonehastocleanit · August 27

The customer has been reported. Hopefully some action is taken. Thank you!

DustiO · August 27

@structuralguy65 when did you fill those out? I am not seeing anything when I look it up, but happy to dig deeper.

DustiO · August 27

If it was back in April I can see an email that was sent in response with instruction to complete the webform — if this was the timeframe, were you able to fill that out? It would not have progressed any further if you didn't complete the form. This was sent on 4/21/26 at 8:49am MT.

structuralguy65 · August 27

@DustiO That was the first invoice. He paid that, but hasn't paid the final. I submitted the new form a week ago.

DustiO · August 27

@structuralguy65 I reached out to the team and they don't have any form submissions from you since June. Can you let me know which customer it is so they can look further?

What happened to the "File a Dispute" feature

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