Limit the number of Pros customers can contact per job

VKCompany
VKCompany New member Posts: 2 ✭
in Feedback in Action

I would like to suggest limiting how many Pros a customer can contact for the same job. Right now, customers can sometimes reach out to 7–8 Pros at once. When that happens, the chance of actually getting the job becomes very small for each Pro, even though Pros may still be paying for the lead.

I think a fair limit would be around 4–5 Pros per job. That would still give customers enough options to compare, while giving each Pro a more reasonable chance of winning the job.

I believe this would make leads feel more valuable and fair for Pros, and it could also improve the overall experience on Thumbtack.

Comments

  • zona5101
    zona5101 New member Posts: 3 ✭

    this would restrict revenue.

  • korss0707
    korss0707 Posts: 13 ✭

    Totally agree!!!

  • EricGilletteDOTcom
    EricGilletteDOTcom New member Posts: 12 ✭
    edited September 22

    Precisely what everyone else has said: Revenue would slow down for Thumbtack. They have ZERO reason to not allow the customer to contact 7-8 Pros at the same time. They're well aware that only one Pro will get the job. But they get to charge all 7 Pros, even though only 1 gets the job. The reality is, there is no good reason for a customer to contact 7-8 Pros, or even 4-5 Pros. In my experience, the only customers who do that are merely "kicking tires" and have no intention on hiring anyone anytime soon OR they are simply price shopping, and so it's a race to the bottom, or a "race" the Pros situation (where they will make multiple appointments with several Pros and simply work with whoever shows up first and then ignore or ghost the other Pros). Thumbtack knows that this happens. But unfortunately, there is no motivation for them to take a substantial hit in revenue to retain and make happy their REAL customer base: Pros.

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