Week 2: Ongoing Experiences with booking inquiries

Thumbtack_Research

Welcome to week 2 — please share your answers to the following questions by next Tuesday (6/10). And if you haven't already, please introduce yourself and answer the questions on our first discussion post here:

• Pros and Cons:
  • What are the advantages and disadvantages of booking inquiries, if any, you have experienced so far?
• Workflow Changes:
  • How has your workflow changed since the switch to booking inquiries?
  • What challenges have you faced, if any, in adapting to new workflows?
• Communication
  • Tell us about your experiences communicating with customers after the switch to booking inquiries. What, if anything, has gone well? What could be improved?
  • Have you been able to talk to prospective customers using the masked phone number feature? If so, what’s been your experience?
  • Which seems to be more effective with booking inquiries: using the in- app messenger or using masked phone calls to talk to prospective customers?
• Desired Improvements:
  • What specific improvements would you like to see implemented to make booking inquiries work better for you?
  • How would these changes improve your experience?

Thumbtack_Research

Quick reminder to answer the prompts above by end of day tomorrow @AlexandraLohay, @royalcleaning, @Teodoro22, @luke_n.

And if you have not done so already, also please complete the introductory prompt.

Please feel free to reach out to me with any questions. Thanks so much!

royalcleaning

Hello, I don't know if this has already been explained, but I have a question about booking inquiries: can the customer contact only one company? I noticed that after changing to booking inquiries instead of direct leads, I am no longer being contacted exclusively. The person always contacts between 2 and 5 different companies. Unique contacts sometimes happened to me with direct leads. And if it happens that the company is the only one contacted by the customer, would the charge be automatic or only if the customer schedules? Thank you.

AlexandraLohay

Hello,

Pros and Cons:

Pro:Was able to make a booking,

Con: Had a misunderstanding with someone once she wanted to book she could send me the address or book on the day we agree on.

Workflow : The way I was doing it before was easier. most of my booking are per message. the booking I was able to book I had to call the customer cause the booking was Non-responding.

This happen a few times when I try to book.

Also, I was talking to a customers, We agreed on a day. I hit the booking request. I don't know if the customer was aware that she had to confirm the booking because. she didn't confirm and couldn't send me address or contact information. On the day she message me asking if I'm still going.